YES! And with only minimal investment from you, because at the end of the day, it’s your house! 

• Read your cleaning checklist prior to the cleaning and make sure it includes everything you want cleaned. Lucy’s will provide you with a checklist when booking your service, this way you can be sure all your needs are met.
• We strongly prefer our new customers schedule a cleaning when they can be available for the two most important times- PRE- & POST CLEAN.
• Being present for these two important times, both you and the cleaner can do a thorough walkthrough- to make sure everyone is on the same page at the beginning and so that you can thoroughly inspect their work and make sure you are 100% satisfied with the contracted service before the provider leaves your home. Then we will know your specific preferences to be even more prepared  for your next cleaning!

We hope you can be! But if not Lucy’s has a rigorous post- and pre-clean checklist set up for our providers as well to ensure your satisfaction. 

• We enthusiastically encourage customers to be present for their first service. We want you to be comfortable with us in your home and make sure we are treating your home like our own. 
• Your home is unique and we seek to treat it as such. Therefore, please let Lucy’s know ahead of time if there are any unique requirements, health, or allergy concerns we need to be aware of concerning certain cleaning products.
• If we absolutely cannot find an agreeable time for you to be there, we do post before and after photos on our client web portal (accessible to you, the admins at Lucy’s and the provider coming to your home) for your perusal. 
• In the rare circumstance you are still unhappy with something from the agreed-upon checklist for your cleaning, we will send the same cleaner back (within a reasonable time-frame) for no fee to address the specific problematic area/s. 

Yes we are!

Checklist! Checklist! Checklist! We’ve agreed on one of our three offered cleans, or an amended version… Review it prior, and make sure it covers all you want!

• • You can find that checklist on our website by clicking here or on our client web portal on the specific booking for that day. If you don’t see something you’d like to have done, just send us an email at lucyshomecleaners@gmail.com or send us a text at 856-474-3162.
  • If you have not-so-friendly pets, or overly-friendly pets who could get in the way of cleaning or scare the provider, we ask that you sequester them in an area where the provider is not currently cleaning.

• This also helps keep pet hair and dander from already clean rooms. 

• • Declutter! Personal belongings are important and knowing where they belong is important. At our core, we are a cleaning service, and as such, focus on hiring professionals who specialize in cleaning alone. 
  • Having your personal items broken, or misplaced will not provide you with a good experience. For this reason, we price out and estimate the time of our cleanings on cleaning alone. If you have clutter in certain areas, we highly recommend decluttering those areas prior to the provider arriving or as they work in other areas. Talk to your provider during the first walkthrough and come up with a game plan! 
    • How do I know if a space is cluttered?
      • While everyone has a varied definition, a good rule of thumb is: “if you can see more of the items than the surface space they’re on, then it needs to be decluttered!”
    • What should you declutter? 
      – Toys
      – Pet toys and equipment
      – Papers, paperwork, bills
      – Pots, pans, stray dishes
      – Any open food containers, or food
      – Any garbage not secured in trash cans
      – Any random items on the floor that will impede cleaning
      – Antiques, vases, picture frames, knickknacks.
      -If you have to move items to see the surface, it needs to be decluttered!

We can appreciate some of our customers may have disabilities that may make decluttering impossible. In these situations we ask that our customers contact us and let us know. 

• Some of our providers are able to help with decluttering and organizational services. Please contact Lucy’s to discuss alternative solutions, as this is not included in our base pricing. 
• The reason we do not offer this service outright is because not all our providers are able to offer this service.
• The more we know in advance, the better we can accommodate your needs, and make sure we are assigning the best provider available to service your needs.

Was it on our checklist? Check here first! Then if not, keep reading!

• We have a checklist for each cleaning on our website  so you know what to expect for your cleaning. 
• Furthermore, if you added extras, they will be reflected in your personal checklist on our client web portal (any very unique additions agreed upon by both parties will be reflected in the “special notes and instructions” portion of your booking invoice).
  • We implore our clients to read the checklist so you are aware of what is included in your cleaning. If you don’t see something that you’d like added, please just let us know and we can add it to your checklist and invoice.

The checklist helps us to ensure you receive the clean you expect. 

• We’re unable to service areas you may be unhappy with if they are not on your checklist. Being aware of the tasks your cleaner is required to complete can help to prevent any possible confusion or misunderstandings. 
  • For example, company policy prohibits our providers from moving anything over 25lbs.
    • While we are insured, we want to protect our providers the best we can. Therefore, we made it a company policy to not have our providers move anything over 25 lbs. 
    • It is also company policy that our providers not move or touch anything that could potentially scratch, break, or harm the rest of your house while being moved. 
    • So if you’re wondering why the area under your couch wasn’t cleaned, that’s why! If you’d like to have an inaccessible area cleaned, please ensure that the area is easily accessible and let your service provider know you’ve made the area accessible for cleaning. 

We always strive to be on time. 

• We respect our customers’ time. However, we have an hour window for any bookings for many reasons.
  • Extenuating circumstances 
  • Traffic
  • Inclement weather
  • Unforeseen schedule alterations

Our 24 hour cancellation policy is non-negotiable. 

• We have a non-negotiable 24 hour cancellation policy to respect our providers’ time. If you need to cancel or reschedule, please try to do so prior to 24 hours before your established booking time. 
• If you have to cancel within 24 hours of your booking time, you will be charged a $50 cancellation fee. 

The things we do not service are listed below.

• Window glass (insurance)
• Dry wall (insurance)
• Pet or human excrement or fluids (safety)
• Excessive mold (safety)