How is my recurring rate set?
After your first clean, we calculate your flat recurring rate based on the actual time your home took. You will receive three options – weekly, bi-weekly, or monthly – each at a fixed price so you always know what to expect. Recurring rates are meaningfully lower than the first clean rate because we are maintaining a clean home, not restoring it from scratch.
What are the frequency options and how are they priced?
We offer three recurring frequencies:
- Weekly – lowest per-visit rate, best for homes that need frequent upkeep
- Bi-weekly (every two weeks) – most popular option, good balance of frequency and cost
- Monthly – highest per-visit rate, best for light-touch maintenance
Your rates for all three options are sent to you after your first clean. You pick the one that fits your schedule and budget.
Will I have the same cleaner every visit?
We do our best to assign the same cleaner for your home. Consistency matters – your cleaner learns your preferences and your home’s layout over time. In cases of illness, scheduling conflicts, or other unavailability, we will notify you and assign a qualified substitute.
What is covered on a recurring visit?
Every recurring visit covers:
- All accessible surfaces dusted and wiped (please clear personal items from surfaces before we arrive)
- Reachable blinds (dry dust)
- Vacuuming and mopping throughout
- Trash removal
- Light tidying
- Kitchen: countertops, stovetop exterior, sink, appliance exteriors, microwave interior
- Bathrooms: toilet, sink, tub/shower surfaces, mirrors, floors
Note: The deeper first-clean items (baseboards, cabinet exteriors, door frames, etc.) are not included on standard recurring visits. If you would like a deep clean at any point, contact us and we can schedule one.
Can I add extras to a recurring clean?
Yes. You can request add-ons for any visit:
- Inside oven – +$32.50
- Inside refrigerator – +$97.50
- Inside cabinets – +$130.00
- Laundry (fold only, no wash/dry) – +$32.50
Just let us know before your scheduled visit so we can allocate the extra time.
What is your cancellation and reschedule policy?
We require 48 hours notice to cancel or reschedule without a fee. Cancellations or reschedules with less than 48 hours notice are subject to a $65 cancellation fee. To cancel or reschedule, call or text 856-474-3162 or email info@lucyshomecleaners.com.
What if I need to skip a visit?
No problem – just give us 48 hours notice and your next visit will pick up on the regular schedule. Skips do not affect your recurring rate. Frequent skips (more than two consecutive visits) may result in a rate adjustment to account for the additional cleaning time needed when service resumes.
What if something was missed or I am not satisfied?
Contact us within 24 hours of your clean. We will make it right – either a return touch-up at no charge or a credit toward your next visit, depending on the situation. We do not offer refunds on completed services, but we stand behind our work.
Do I need to do anything before each visit?
A few quick things help us do a better job:
- Clear personal items and small objects from surfaces you want cleaned
- Confirm access (key, lockbox, garage code)
- Secure or crate pets if needed
- Disable or share security system code if applicable
How do I contact you?
Call or text: 856-474-3162
Email: info@lucyshomecleaners.com