How does pricing work?
We charge $65/hour. Your total is based on estimated cleaning time for your home – not square footage, not a flat package. Time is determined by your home’s size, condition, number of occupants, and pets. When you submit a booking request, we review your details and send you a quote within 24 hours before confirming anything. No surprises.
Why does my first clean cost more than a recurring clean?
Your first visit is a restoration clean – we go deeper than a standard maintenance clean. That includes baseboards, door frames, door handles, light switches, cabinet exteriors, and oven hood exterior, in addition to everything covered on every visit. First cleans are estimated at roughly 30% more time than a standard recurring clean. After the first visit, we set your flat recurring rate and you will know exactly what to expect every time.
What’s included in a standard clean?
Every visit covers:
- All accessible surfaces dusted and wiped (please clear personal items from surfaces before we arrive)
- Reachable blinds (dry dust)
- Vacuuming and mopping throughout
- Trash removal
- Light tidying
- Kitchen: countertops, stovetop exterior, sink, appliance exteriors, microwave interior
- Bathrooms: toilet, sink, tub/shower surfaces, mirrors, floors
What’s not included?
We do not clean: exterior windows or interior window glass, interior walls or ceilings, garages, attics, or outdoor spaces. We do not move furniture or items over 25 lbs, organize or declutter, or handle excessive mold, hoarding conditions, or any human or animal waste. For the full list, see our What We Clean page.
Can I add extras to my clean?
Yes. Available add-ons:
| Add-on | Additional Time | Price |
|---|---|---|
| Inside oven | +0.5 hr | +$32.50 |
| Inside refrigerator | +1.5 hr | +$97.50 |
| Inside cabinets | +2.0 hr | +$130.00 |
| Laundry (fold only – no wash/dry) | +0.5 hr | +$32.50 |
Add-ons can be selected when booking.
How do I get a quote?
Submit a booking request at our Book Now page. We review your details and send you a quote range within 24 hours. Your booking is not confirmed until you receive a confirmation email from us.
Is my booking confirmed immediately after I submit?
No. All bookings go through a quick review before confirmation. You will receive a confirmation email within 24 hours that includes your quoted time range, price range, arrival window, and any follow-up details. Nothing is scheduled or charged until you receive that confirmation.
What is the minimum notice required to book?
We require at least 48 hours notice for all new bookings. Same-day bookings are not available.
What if the job takes longer than estimated?
Your quote is a time estimate based on the information you provide. We bill at $65/hr based on actual time on-site. If we expect to run significantly beyond your quoted range, we will contact you before continuing.
Do I need to be home during the clean?
No. Many customers provide a key, lockbox code, or entry instructions. Just let us know your preferred access method when booking. If you have a security system, please make sure we have the code or disable it before our arrival. Let us know beforehand what the biggest priorities are for your home so we can make sure the most important areas are taken care of first.
What about pets?
Please let us know about pets when booking. If your pet is stressed by visitors or vacuums, we recommend securing them for the duration of the visit. Please note that if pets re-enter areas that have already been cleaned, we are unable to re-clean those areas. We are not responsible for pets that exit the home during the cleaning.
Do I need to do anything before the cleaner arrives?
A few things help us do a better job:
- Clear personal items, decor, and small objects from surfaces you want cleaned (we clean around items, not under them)
- Confirm access details (key, lockbox, garage code)
- Crate or secure pets if needed
What is your cancellation policy?
We require 48 hours notice to cancel or reschedule without a fee. Cancellations with less than 48 hours notice are subject to a $65 cancellation fee.
How do I contact you?
Call or text: 856-474-3162 (preferred)
Email: info@lucyshomecleaners.com